Refund Policy

Return Policy

At REDD, we want you to be completely happy with every purchase. If something isn’t right, we’re here to help.

Return Window

You have 30 days from the date of delivery to return an item. If 30 days have passed since delivery, we unfortunately can’t offer a refund or exchange.
Conditions for Returns

• Item must be unused, in its original condition, and in the original packaging.

• We accept returns for both defective and non-defective products.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval or rejection. If approved, your refund will be issued to your original payment method within 7 days.

Return Shipping Costs

You’re responsible for arranging and paying for return shipping. These costs are non-refundable and won’t be deducted from your refund.

Exchanges

We replace items only if they are defective or damaged. Email us at info@redd-light.com and we’ll guide you through the exchange process.

Restocking Fees

We do not charge restocking fees.

How to Initiate a Return

Email info@redd-light.com with your order number and reason for return. We’ll reply with step-by-step instructions to complete the process.

If you have any questions, feel free to reach out to our support team at info@redd-light.com.